is a family of technologies which enable people to make presentations
over the Internet. Pitchsmart Presenter helps people make real-time
presentations to up to one thousand viewers. Pitchsmart Theater
provides 24 x 7 access to self-running presentations stored on the
Pitchsmart Presentations are based
on Shockwave from Macromedia, which is freely
downloadable from the Macromedia web site. While Macromedia
claims over a quarter of a billion sucessful Shockwave downloads,
there are occasional problems. This document is designed to help
you troubleshoot problems that may occur when you install Shockwave.
Shockwave is a relatively large
download, which installs system-level components. As a result, Internet
installations have a small, yet significant failure rate. Occasionally,
most, but not all of the components required by Shockwave are installed.
Failed installations seem to most often occur when the Internet
installer is updating an existing version of Shockwave.
A failed/incomplete Shockwave installation
can be discerned in a number of ways:
- At the conclusion of an Internet
install, your web browser is redirected to the Shockwave "success"
page, but the animation does not play.
- Your web browser displays some,
but not all, Shockwave content. For instance, the animation
on the Shockwave "success" page plays, but the Pitchsmart "areyouready"
page does not display.
- Your browser hangs/crashes when
displaying some Shockwave content.
If Shockwave content does not play
after an Internet installation or update, quit and restart your
web browser. For Internet Explorer under Windows, be sure to close
ALL browser windows before you restart your browser.
Restart your computer after you install/update.
This will give your operating system a chance to load the new Shockwave
If a restart does not solve the problem,
perform a "clean install". Use the Shockwave uninstaller (Windows
to remove Shockwave. Then, reinstall.
Perhaps the most convenient way to
install Shockwave is from CD-ROM. Request a copy of the Pitchsmart
Installer CD. This CD-ROM contains the complete Shockwave installer,
including the Shockwave 3D XTRA. It also includes a Quicktime installer
and links to the Real Media installer. In addition, the CD-ROM contains
a standalone viewer for Pitchsmart content.
Shockwave is incompatible with Netscape
Navigator/Communicator 6.0; use another version. (Earlier versions
are compatible, the newly release 6.1 version is said to be compatible.)
If you require additional problem
resolution information, contact us at email@example.com.
Author: Tom McCrystal
Revision: 0.9 draft
Revision Date: 16 August 2001